State deposit insurer Philippine Deposit Insurance Corporation (PDIC) has issued Memorandum No. 2025-02, mandating the electronic transmission of official correspondence to banks starting April 1, 2025. The recent directive aims to enhance communication efficiency between the PDIC and banks.
Under the Memorandum, banks’ registered email addresses, as listed in their most recent Bank Information Sheet filed with the PDIC, shall henceforth serve as their official mailboxes for official correspondence from the PDIC. Emails received during business hours (8:00 AM to 5:00 PM, Philippine Standard Time) will be deemed officially received on the same day, while those sent after business hours will be considered received on the next business day.
To ensure smooth implementation, banks must update their email addresses and any changes to these must be reported to the PDIC within 30 banking days using the prescribed form. Until acknowledged by the PDIC, correspondence will be sent to the previously registered email addresses.
Newly established banks must submit their official email addresses within 15 banking days from the start of operations. The Memorandum also emphasizes that banks are responsible for ensuring their official mailboxes remain functional, including, among other measures, whitelisting the PDIC’s email domain (@pdic.gov.ph), managing spam filters and email servers, and conducting periodic email tests.
The PDIC clarified that the guidelines do not apply to pending cases or contractual notices, which will remain to be governed by existing laws and agreements.
Banks may contact the PDIC Public Assistance Department at pad@pdic.gov.ph or the PDIC Hotline at (632) 8841-4141 for further inquiries or clarifications. The full text of the Memorandum and its Annexes is available on the PDIC website, www.pdic.gov.ph.
