The Philippine Deposit Insurance Corporation (PDIC) continuously maintains the ISO certifications for 9001:2015 standards of its quality management systems for Claims Settlement Operations and Assessment of Member Banks, including support processes following the surveillance audit undertaken by SOCOTEC Certification International, Inc. in May 2024.
In its audit report, SOCOTEC positively noted that there were no non-conformities or observations during the surveillance audit. It likewise commended the effective implementation of claims settlement operations and cited other positive observations in the support processes.
Additionally, SOCOTEC highlighted that the results of the audit affirmed the PDIC’s commitment to upholding ISO 9001:2015 standards for the benefit of the depositing public and banks.
SOCOTEC also reported the compliance of the Corporation with the relevant standards in all areas of its claims settlement and bank assessment operations including support processes, underscoring improvements and effective practices, risk management, and operational controls as well as adequacy of resources to meet client demands.
High customer satisfaction rating was also complimented as it emphasizes the fair distribution of responsibility and accountability within the PDIC and ensuring that everyone in the Corporation understands their role and contributes effectively to the overall service quality.
The report pointed as well, the alignment of the Vision, Mission, and Quality Policy statements and performance outcomes. The strategic plans and measures collectively help PDIC achieve its overarching objectives to protect the depositing public and promote financial stability. A critical component of the Corporation’s sustained certification to ISO standards is its robust compliance framework. SOCOTEC’s report highlighted the PDIC’s strong compliance record on laws, rules and regulations as shown in the reports of oversight or regulatory bodies.
PDIC President and CEO Roberto B. Tan said that maintaining ISO certifications for the Corporation’s key processes underscores its commitment to quality and excellence. These certifications not only enhance the PDIC’s credibility but also ensure that it consistently meets international standards for enhanced service quality.
An ISO 9001:2015 certification is a third-party seal of approval that validates an organization’s compliance with the principles of quality management. It likewise assures clients and stakeholders of efficient service delivery in core and support processes.
In addition to claims settlement operations and assessment of member banks, the PDIC’s quality management systems for real property disposal, bank examination, and loan management, and their support processes, likewise remain certified under ISO 9001:2015 standards.
As the state deposit insurer, PDIC protects depositors’ interests by providing insurance coverage for all insured deposits and working closely with financial regulators to promote financial stability.
SOCOTEC Certification International, Inc, based in France, provides management systems assessment and ISO certification services to 200,000 clients in 23 countries.
