BAGUIO CITY – The Cordillera office of the Land Transportation Office (LTO-CAR) appealed to the public to be patient in awaiting the results of their transactions with the agency following the glitches in the newly established Land Transpiration Management Information System (LTMS).
LTO-CAR regional director, who is the chairperson of the agency’s LTMS steering committee, stated that the agency is currently in the transition period in the migration of the previous provider to the new system that is why there had been backlogs in the different transactions in various offices around the country.
He pointed out that the agency is currently working double time to address the aforesaid identified glitches and also enhance the LTMS so that the same will be user friendly for the convenience of the public who are transacting with the agency.
The LTO-CAR official stipulated that the enhancement of the LTMS will definitely help in speeding up the various transactions in the different offices of the agency around the country so that people will not be lining up waiting for the results of their transactions because they do not want the LTO offices to be the source of untoward incidents that might cause future surges in Coronavirus Disease 2019 (COVID-19) cases within their areas of jurisdiction.
According to him, there had been numerous backlogs in various transactions in the different offices not only in the region but also in the different parts of the country that is why their information and technology personnel are trying to enhance the system for the delivery of quality services to their clients in the future.
Significant increases in backlog of transactions with the different LTO offices because of the glitches in the LTMS aside from the fact that their information and technology personnel have a difficult time adjusting to the new system due to their familiarity to the old provider of the system.
Director Amora revealed that the agency is working on the said problem round the clock that is why the glitches that transpired over the past several days will be immediately addressed for the benefit of the public with the efficient and effective services that will be rendered to their clients in the coming weeks.
Almora, who was the former administrative officer of the Cordillera office of the Department of Public Works and Highways (DPWH-CAR), the former regional officer of LTO Region I based in San Fernando City, La Union and head of the LTO Law Enforcement Department, was given the permanent appointment of the LTO-CAR last month.
The LTO-CAR official worked out the direct connection of the district offices in the region to the LTMS a part of the overall efforts of the agency to further improve the delivery of their services to the transacting public because digital transaction is the way to go to help the government prevent the significant increases in COVID-19 cases that might overwhelm the country’s health care system and unduly stress the frontliners.
He assured that clients of the LTO offices that the situation is under control and that their data that they had provided is well secured while the agency is addressing the glitches that have transpired over the past several months.