Social Security System (SSS) President and CEO Michael G. Regino welcomes the commendation of the Anti-Red Tape Authority (ARTA) for the SSS’ execution of several streamlining measures to address the long lines forming outside its offices.
“We thank the ARTA led by Secretary Jeremiah B. Belgica for their commendation on the improvement of the delivery of our services. This gives us further inspiration and motivation to continuously enhance our processes and provide better services for our stakeholders,” Regino said
“We also appreciate their recommendations that helped us formulate immediate measures to address the surge of transacting members in our National Capital Region (NCR) branches since the declaration of Alert Level 1 in Metro Manila and other areas,” he added.
Recently, SSS implemented the extension of its daily working hours in all NCR branches from March 11 to 31, 2022, to 6:00 AM to 6:00 PM from the usual 8:00 AM to 5:00 PM. Selected branches receiving high volume of transactions were also opened every Saturday this March from 8:00 AM to 5:00 PM to accept regular transactions except tellering services. Moreover, SSS also deployed additional personnel in these branches and applied modified branch servicing guidelines to accommodate its transacting members.
“We are continuously monitoring the volume of transactions that we receive in our branches, especially in the NCR and neighboring provinces, so that we can employ further measures to address them,” Regino said.
“Apart from the stopgap measures we have implemented, we are also exerting efforts towards long-term solutions such as the continuous digitalization of our services. We recognize the important role of this initiative in providing easier and more convenient modes of transaction for our stakeholders, which can also eliminate the overcrowding and long queues in our branches,” he added.
Currently, the SSS has 36 member and 21 employer services available online through the My.SSS Portal (www.sss.gov.ph). These cover transactions for membership, contributions, loan repayments, benefits, loans granting, disbursements, and others. Some of the services available in the said portal may also be accessed through other online channels such as the SSS Mobile App, Text-SSS, and Self-service Express Terminals.
“We would like to invite our members, employers, pensioners, and the general public to familiarize themselves with our online services, accessible 24/7 at the convenience and safety of their homes or offices using their computers or smartphones. Information materials about these are available in our official social media pages and the uSSSap Tayo Portal (https://crms.sss.gov.ph),” Regino concluded.