BAGUIO CITY- Sustaining its growth trajectory in the Philippines, Sitel recently opened its fourth site in Baguio, a next-generation center with state-of-the-art facilities.
Sitel has enjoyed steady growth in the local market for 16 years now, since it first set up shop in the country in 2000. The Philippines’ business-friendly climate, in particular, its pool of highly skilled talent with a strong customer orientation, has enabled Sitel to grow and expand at a steady clip.
“Sitel Baguio Cyber was a natural choice for our expansion; Baguio has been so good to us for 12 years and continues to exhibit tremendous growth,” disclosed Craig Reines, Sitel Philippines Chief Operating Officer.
The new facility reinforces Sitel’s commitment to increase its footprint in the country and generate more jobs for Filipinos. The centers offer the talent in the Cordillera region a chance to belong to a leading global brand and work in cutting-edge Sitel facility.
Sitel expansion is driven by robust growth and demand.
Michael dela Pena, Sitel Philippines Vice President of Operations for Northern Luzon, shared that “Forum just 35 employees in 2004, we have steadily increased our Baguio headcount to over 4,000 employees, servicing 13 accounts. With this expansion, Sitel remains Baguio City’s top company, providing job opportunities in the region. And with the upgrades in our new facility, we are constantly stepping up our game.”
Sitel SM Cyber features best in-class design and innovative interiors. The center boasts of a world-class Recruitment hub, the latest workspace technology and design, a full-service cafeteria, lounge area and other one-of-a-kind amenities. It also houses an Entertainment Center with an 18-hole indoor golf course, pool tables, and futsal and basketball facilities.
As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation.
With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries.
Combining comprehensive customer care capabilities, leading Omni channel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences.
Sitel is a subsidiary of Groupe Acticall. Visit sitel.com to learn more.
By Christine Matriano.
