TABUK CITY, Kalinga – Executive Order No. 2022-03 establishing the Citizen’s Charter of the City of Tabuk in accordance with existing Civil Service Rules is eyed to improve the efficiency of services offered to the constituents of Tabuk City Local Government Unit.
The compliance of all offices in the city government of the citizen’s charter in accordance with Republic Act No. 11032 and other existing laws, according to Rochelle Gayagay of the City Internal Audit Services Office, who presented the charter during the regular executive meeting on April 26 at Golden Berries Hotel, will improve government transactions and other relevant services.
The city of Tabuk, through its citizen’s charter, offers information about the services it provides to its citizens in plain terms under the executive order.
The step-by-step procedures for availing a particular service, to include the following information that are reflected in the citizen’s charter are as follows: a comprehensive and uniform checklist of requirements for each type or request; the procedure to obtain a particular service; the person/s responsible for each step; the maximum time to conclude the process; the document/s to be presented by the applicant or requesting party if necessary; the amount of fees if necessary; and the procedure for filing complaints.
Simple transactions that must be processed within three working days and require ministerial action on the part of the public officer or employee, as well as those that present only minor issues for resolution by an officer or employee of said government office, are included in the classification of services.
Another example is complex transactions, which must be completed within seven working days and entail evaluation in the settlement of complicated issues by a government officer or employee.
Furthermore, there is the highly technical application or transaction that must be processed within 20 working days and that necessitates the use of technical knowledge, special skills, and/or training in its processing and/or evaluation.
The responsible office shall conduct a preliminary assessment to ensure a more expedient response and immediately notify the applicant or requesting party of any deficiencies based on the charter; assign a unique identification number to the application; and issue an acknowledgement receipt.
Without suitable action, no application or request will be returned to the applicant or seeking party. If an application or request is denied, the officer or employee who makes the decision must notify the applicant in writing within the timeframe specified. Employees who break the regulations will face legal consequences.
In accordance with the charter, each office is required to develop a customer satisfaction sheet to be presented to clients after each transaction in order to assess customer satisfaction with the services provided.
Meanwhile, during the executive meeting, Mayor Darwin Estrañero urged all city offices to strictly follow proper government procedures in order to demonstrate the efficiency of government services in light of some observation memos issued by the Commission on Audit (COA) concerning his predecessors in the city government.
It will reduce the number of negative reports received by the Civil Service Commission and other regulatory authorities by adhering to government rules.
By Ian Jefrey Addatu
