Baguio City – A total of 30 front liners of Technical Education and Skills Development Authority (TESDA) Cordillera have received a two-day personality projection enhancement and business etiquette training to provide satisfactory service to the needs of the clients, through enhanced personal traits and work ethic of the employees.
“Good Governance is a dynamic journey, linked to our personality development. Especially the way we communicate the government services to the people. We are the front liners providing and bringing services closer to the clients,” said Engr. Manuel Wong.
The training is actually the first batch of three batches that will be attended by all TESDA-CAR employees.
Wong said that government employees should always go the extra mile in answering the needs of the clients.
“We are government employees, the primary provider of services. We are avoiding services that are inefficient,” he said.
He asserted that the personality enhancement training will boost the employees’ delivery of excellent public service.
“We do not want to simply maintain status quo, it is imperative that we see results, we have to implement changes as well,” he said.
Personality projection, enhancement and business etiquette
Dr. Grace “Gratchy” C. Canave of Inkblots HR Services, Trainings and Coaching who served as a the resource speaker said that demonstrating good etiquette is important if one seeks to be respectful, respected and successful in his or her career.
“Etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously. It’s also about being comfortable around people and making them comfortable around you,” she said.
She said that being in the government sector requires a lot of preparation to effectively deliver one’s functions.
“Your attitude about your function will make a difference. Have a positive attitude, and you will have an enjoyable time. Be enthusiastic and take your smile with you,” she said.
Among the topics discussed were personality projection, enhancement, business etiquette, dining and telephone etiquette.